Refund policy

Refund & Return Policy

Last Updated: September 4, 2026

At [STORE NAME], we want you to be satisfied with your purchase.

Return Eligibility

You may request a return within [X DAYS] days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, and tags where applicable.

  • Proof of purchase or order details may be required.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions. Such exclusions will be stated on the relevant product page where applicable.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within [X DAYS] days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product and packaging where appropriate

We will review the request and, where applicable, arrange a replacement, refund, or another appropriate resolution.

Non-Returnable Products

The following may not be eligible for return:

  • Products damaged after delivery due to misuse

  • Products showing signs of use where the product must be unused for hygiene or safety reasons

  • Customized or personalized products, where applicable

  • Clearance or final-sale products, where clearly stated

  • Any other products specifically identified as non-returnable on the product page

Return Shipping

For approved returns due to a change of mind, [CUSTOMER / STORE] will be responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect, [STORE NAME] will determine the appropriate return or replacement shipping arrangement.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed to the original payment method, where technically possible.

The time required for the refunded amount to appear in your account may depend on your payment provider or bank.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise fulfilled.

How to Request a Return

Contact us at:

Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

Please include your order number and the reason for your return request.

Contact

Store Name: [STORE NAME]
Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]